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Due to the perishable nature of our fresh meat products, all sales are final. We do not accept returns or exchanges once an order has been delivered.

However, we are committed to ensuring that your order arrives in excellent condition.

Damaged, Spoiled, or Incorrect Orders

If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery.

To submit a claim, you must provide:

  • Clear photos or video of the product
  • Photos of the packaging
  • Order details (order number or name)

Claims submitted after 24 hours may not be accepted.

Assessment & Resolution

All claims will be reviewed on a case-by-case basis.
If approved, we will offer one of the following at our discretion:

  • Replacement of the affected product, or
  • Refund via the original payment method, or
  • Store credit

Non-Eligible Situations

We are unable to offer refunds or replacements in the following cases:

  • Change of mind
  • Customer preference (e.g. taste, texture, fat content, cut size)
  • Improper storage after delivery
  • Delivery issues due to incorrect address or customer unavailability
  • Products left unattended after confirmed delivery

Customer Responsibility

To ensure product quality, customers must:

  • Be available to receive the delivery on time
  • Refrigerate or freeze products immediately upon receipt

We are not responsible for spoilage resulting from delays after delivery.

Contact Us

To report an issue, please contact us:

Please include your order number and supporting photos for faster processing.